Such a long wait was totally unacceptable, yet the staff offered no explanation or gesture of apology for the inconvenience just total rudeness. Arrived & saw the many angry guests in the same boat as us (the mob was 200+ people deep). Had lunch, walked around (with luggage as there was no storage available). After a a 5-hour flight (jetlagged from time zone difference), we did the early check-in at 2 pm (we were told our room would be ready by 4 pm), no problem. Looked forward to a 3-night comp stay (Caesars Rewards perk) for our wedding anniversary (yes, we did pay the daily resort fee), so while I wouldn't ordinarily complain, the check in crowd was a nightmare upon arrival. Next time, I definitely won’t visit Paris Las Vegas and wouldn’t recommend it to anyone else either.…

Moving from one room to another was an inconvenience for us and a waste of time. After a long talk the reception finally offered us a room change the following day. I would like to emphasize that I booked the room two months ahead but even if I booked it the day before my arrival, nobody had the right to give my room to anyone else. Instead they just said they’ll take out the hotel fees. They didn’t even care to mention about the money difference between a burgundy room with no pool view and a versailles room with a pool view. The reception told us that the room we booked is no longer available and they can only give us a burgundy room which didn’t even have a beautiful view. However, when I arrived at the hotel I faced a big disappointment. I paid extra for that room since I really wanted a newly renovated room with a beautiful view. I booked a room in Versailles Towe with a pool view as a New Year’s surprise for my daughter.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

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